Last updated 14 August 2026
Ralden is currently in private beta. This policy is written to reflect what the Service actually does with data today, and will be reviewed as the product grows.
This policy covers Ralden ("we", "us"), a business management application for electrical trades businesses. It explains what personal information we collect, why, and how it's handled — both about you (a business owner or team member using Ralden) and about the customers, contacts, and staff your business enters into the Service.
Account information: your name, email address, and password (stored encrypted, never in plain text) when you sign up or accept a team invite.
Business data you enter: customer names, contacts, property addresses, job details, quotes, invoices, payment records, expenses, photos, and documents. This is entered directly by you or your team in the course of using the Service to run your business.
Usage and diagnostic data: basic technical information (like error reports and page performance) collected automatically to help us find and fix bugs. See "Third parties" below for the specific tools this goes through.
We don't sell your data, and we don't use it to serve you advertising.
Every business's data is kept logically separate — team members can only see data belonging to their own business, scoped by their role (owner, admin, or technician). Ralden staff do not routinely access your business data; we may access it if needed to diagnose a bug you've reported or to comply with a legal obligation.
We rely on the following infrastructure providers to operate Ralden:
These providers process data on our behalf under their own security and privacy commitments; we don't use any other third party to sell or share your data.
We use a small number of essential cookies to keep you signed in. We don't use advertising or tracking cookies.
We keep your data for as long as your account is active. If you close your account or ask us to delete your business's data, we'll delete it within a reasonable time, except where we're required to retain records (e.g. for legal or tax purposes).
You can access, correct, or request deletion of your personal information at any time — most of it you can edit directly in the app. For anything you can't change yourself, or to request a copy of your data, contact us using the details below.
Ralden is a business tool and isn't intended for use by children.
We may update this policy as the product changes. We'll update the date at the top of this page when we do.
Questions about this policy, or a request about your data? Contact us at brodienugent@gmail.com.
This document is a starting template, not legal advice — have it reviewed by a solicitor to confirm it meets your obligations under the Australian Privacy Act and Australian Privacy Principles before relying on it beyond an early, invite-only beta.